This Refund Policy governs the purchase of digital services, software tools, and digital credits provided by BoostUp Careers inc. ("Company," "we," "us," or "our") through our website located at https://www.careerboosts.ai (the "Platform").

Because our offerings consist entirely of dematerialized, digital software-as-a-service (SaaS) and career-enhancement tools, physical returns do not apply. This policy outlines the terms and conditions under which refunds are granted.

1. General Refund Eligibility

We offer a 7-day money-back guarantee for digital purchases under the following conditions:

• Timeframe: Your refund request must be submitted within seven (7) calendar days from the original date and time of purchase.
• Unused Status: The digital service, subscription, tool, or credit pack must remain completely unused.

Once a digital product or service has been accessed, utilized, or consumed, it is no longer eligible for a refund.

2. Definition of "Unused" Digital Services

Due to the instant delivery nature of digital goods, a product is deemed used—and therefore non-refundable—if any of the following actions have occurred within your account:

• AI Generation & Optimizations: Generating, parsing, or exporting resumes, cover letters, LinkedIn profiles, or interview prep questions.
• Credit Consumption: Spending any platform credits or tokens included in the purchased tier.
• File Downloads: Downloading, exporting, or printing generated career assets, templates, or reports.
• Consultations & Coaching: Booking, attending, or missing a scheduled one-on-one session with a career advisor.
• Premium Access: Accessing gated premium tools, exclusive job databases, or proprietary assessments.

If zero platform activity or usage has taken place since the transaction, your purchase qualifies as fully unused.

3. Subscriptions and Recurring Billing

For users subscribed to recurring membership plans:

• Initial Period: You may request a full refund within seven (7) days of the initial subscription purchase, provided no platform tools or subscription benefits were utilized.
• Subsequent Renewals: You may cancel your subscription at any time via your account settings to prevent future renewals. Recurring charges are non-refundable once billed unless an error occurred on our billing infrastructure.
• Cancellation Effect: When you cancel a subscription, your access remains active until the end of the current paid billing cycle, after which your account automatically reverts to the free tier.

4. How to Request a Refund

To request a refund, submit a formal request to our support team before the expiration of the 7-day window.

• Email Support: Send an email to [email protected] with the subject line: Refund Request - [Your Order ID].
• Required Information: Include your full name, the email address associated with your account, the transaction date, and the proof of purchase or order confirmation number.
• Review: Our billing team will verify platform usage logs to confirm eligibility within two (2) business days.

5. Refund Processing

Once approved:

• Payment Method: Refunds are issued exclusively to the original payment method used during checkout (credit card, debit card, or payment gateway).
• Processing Time: Credit card issuers and banks typically take five (5) to ten (10) business days to post the credited amount to your statement.
• Currency: Refunds are issued in the currency of original purchase. We are not responsible for foreign exchange rate fluctuations or third-party bank transaction fees.

6. Chargebacks and Disputes

If you experience an issue with billing, contact us directly before filing a dispute or chargeback with your bank or credit card company. Unwarranted chargebacks or fraudulent disputes may lead to immediate account suspension and termination of access across all BoostUp Careers inc. services.

7. Contact Information

For questions regarding this policy or billing inquiries, contact us at: